Energy Retailer Services

Change of tenancy accounts can be difficult to collect, often where the client has moved without providing a forwarding address; billing systems will simply send the invoice to the previous address with the hope of a mail redirect. Similarly, Lost or "Dead" sites depending on your business' terminology can also be a problem - you once supplied them, but after your loss date, they are no longer in touch and are not paying (at least) their final account with you. Often clients that have remained at the same address avoid paying due to termination charges that they do not like but are in their terms and conditions - we can ensure these are enforced. With these problems in mind, Arena has built bespoke recovery services for these clients, screening the account as they are received against various databases to ensure that the correct actions are taken and requests are sent to the right place. We will look at home addresses for sole traders and will track companies house for incorporated businesses. Most agencies simply use the address you have provided and reach a dead end, wasting your time and potentially losing your chance to get a payment. Contact us to discuss our invoice recovery options by clicking here.

Staying on top of debtors that you are still providing services to is absolutely essential for both commercial and domestic suppliers. Cash is the lifeblood of the business and debt for these customer groups can often be overlooked as it is often difficult to report on this customer group. When you identify a problem, it can take a lot of time to hire, train and deploy staff in this area. Utility debt is normally complex and it is not nescessarily easy to get help with, due to the number of potential issues that occur with Energy billing - not to mention the Ability to Pay Principles which apply to Micro Businesses. This can make it difficult to grow your team at pace and even more difficult to get additional/outsourced help. Help, however, is at hand - Arena Recoveries' skilled energy collections team is trained to deal with queries such as: Incorrect Meter Readings Disputed Meter Readings Incorrect Meter Exchanges Contract Start and End Date Issues Change of Supplier Issues Erroneous Transfers We can also assist your senior in-house team with strategies for: Re-instatement of Direct Debits Reminder Processes Disconnection Processes EAC/AQ to Cash / Settlement Reconciliation Smart and Legacy Misdirected Payments We can be an additional resource as and when you need us or we can look after the credit control process for you alongside, or instead, of a credit control team. Ask us for more information by clicking here.

When your collection process has hit a brick wall, we can take a look at the accounts that you have written off and see if we can recover any of these for you. We will screen the accounts intially to give you an indication of the likelihood of recovery and will make a number of attempts to get in contact with the debtor using various databases at our disposal to get their current whereabouts and contact information. We undertake this on a no win no fee basis, to ask for more information - click here.

When it looks like a business is failing to pay, but doesn't look to be trading insolvently, we can arrange for a County Court Judgement (CCJ) to be filed against your debtor. Ask us about pricing for this service. How it Works We will apply to the court for a judgement, this requires the company to make payment within 30 days or the CCJ will be recorded against their credit file for the next six years. If they pay within the 30 days, their credit history will be unaffected by the CCJ. *Note if the company makes an arrangement to pay that spans more than 30 days, the CCJ will be placed against their credit file.

Another route where the business appears to be trading insolvently and /or has breached payment arrangements or failed to make contact is issuing a winding-up petition. This asks the court to stop the company making its debt worse and can be served to creditors owing £750+. Contact us to understand our pricing for this service by clicking here. *There are currently restrictions in place for presenting winding-up petitions against any company based on statutory demands that were served between 01-March 2020 and 31-March 2021 . *We cannot present winding-up petitions against a company between 01-March 2020 and 31-March 2021 based on the company's inability to pay its debts - unless there are reasonable grounds to believe Covid-19 has not affected the company financially or the debt issues would have arisen anyway.

When Live/Active account debt has reached the end of the road, we can apply to the court for a warrant to gain access to remove or exchange the meter so that your Meter Operator (MOp) can gain access to the premises. We arrange for the following warrant types: Disconnect / De-energise Site Exchange Meter for Prepayment We advise commercial clients that warrants are raised for the purpose of "Disconnect / De-energise Site" meaning, where your MOp can install a smart meter to recover charges through remote disconnect, they will be able, for example to confirm with you and your customer to authorise installation of this type of metering, avoiding disconnection. We advise against warrants purely to "Exchange Meter for Prepayment" as these can result in multiple visits if metering is unavailable. For more information ask us by clicking here.

*Coming Soon Due to the Covid-19 Pandemic, we have delayed our rollout for Pre-Disconnection Vists (PDV). However we will be re-launching this service in Autumn\Winter 2021. These visits will, as a minimum, attempt the following: Attempt to recover a payment (by card only) Confirm the name of current tenant / business owner Confirm the supply of energy to the property services only that property (i.e. not a connected flat) Verify any priority need to be noted for the resident\owner Confirm the position of the meter(s) Ensure Human Rights Notices are provided For more information, get in touch by clicking here. You can ask us about pricing for this service by clicking here.